سياسة الاستبدال والإسترجاع

Return and Exchange Policy for Masi Store Masi Store aims to ensure your satisfaction and provide a comfortable and secure shopping experience, and therefore we have established a flexible return and exchange policy to protect your rights and provide an easy and hassle-free process. Return Policy You can return products according to the following conditions to ensure proper fulfillment of orders: Return Period: A return request can be submitted within one day from the date of receipt of the order. Required Condition of the Product: The product must not have been opened or used. It must be in its original condition, in its original packaging or box without any damages. Invoice Requirements: Please bring the invoice (whether the copy received via email or the paper copy received with the order), and a Masi Store employee will assist you in smoothly executing the return or exchange process. Non-Returnable Categories: Products that have been opened or used. Return Procedures: Once the product meets the mentioned conditions, we will refund the paid amount after deducting shipping fees. The refund process may take 7-14 working days, after receiving and inspecting the products. Exchange Policy We are committed to your satisfaction with the received products, and we offer flexible solutions in case of any defect in the order, according to the following: Exchange Cases: - If you received a different product from the registered order. - If the product is unusable due to a manufacturing defect or damage. In these cases, you can directly exchange the product or refund its value according to your preference. Exchange Options: - Exchange the product with another of the same value. - Exchange the product with a lower value, and in this case, we will refund the difference paid. - Exchange the product with a higher value, and in this case, you are required to pay the difference at the time of exchange. Exchange Procedures: Once we receive the returned product and verify its condition, we will complete the exchange according to the selected option. Refund Cases If you received a damaged or different item from the description, you can return it within 3 days of receipt, provided it is in its original condition and packaging. Once the product is received and inspected to confirm the defect, we will immediately proceed with a full refund, including shipping fees. Order Cancellation Policy Before Shipping: Customers can cancel the order before shipping by contacting La Moure customer service. After Shipping: If the order has been shipped and you wish to cancel, the shipping fees will be deducted from the total refunded amount. Reshipping Policy At Masi Store, we strive to deliver your orders easily and flexibly, and we understand that sometimes orders may be returned to us for reasons beyond the customer’s control. Therefore, we have established a convenient policy for reshipping or refunding to meet your needs optimally. Reshipping: If we are unable to deliver the order due to inability to contact the customer or other circumstances, we will reschedule the shipment in coordination with you to ensure the order arrives at the most suitable time. Refund of Fees: If you wish not to receive the order after it has been shipped or delivery is impossible, you can choose to refund the order value, with only the shipping fees deducted from the total paid amount. Confirmation of Reshipping: If the reshipping arrangement is successful, new shipping fees will be applied to cover the delivery costs. Product Information and Images Accuracy We are committed to providing an accurate description and real images of all our products, but slight changes in packaging design or some components may occur due to manufacturer updates. We continuously monitor these changes while adhering to the required quality. Therefore, it is advised to carefully read the instructions and warnings attached to each product to ensure safe use. Order Cancellations by the Store Sometimes, we may modify or cancel your order to ensure the best possible service. This includes cases where the product is unavailable or if there is a pricing error. In such cases, we are committed to refund the full amount paid for orders that are not accepted or canceled, and we pledge to make your experience with us comfortable and reliable.